Questions about our Casinorocket coverage, published information or website can be sent to the editorial team behind Casinorocket. We handle enquiries about this independent review portal, while account-specific matters remain the responsibility of the operator.
Who you are writing to
The editorial team reviews the information published across this website and handles questions relating to its accuracy, clarity and usefulness. That includes requests for a correction, clarification of a feature described in an article and feedback on the presentation of our responsible gambling guidance.
You can also raise general website matters, including accessibility problems, broken links and questions about how our information is structured. We do not manage player accounts, so we cannot change personal details, credit balances or promotional eligibility.
The boundary between editorial and account support
This site is an independent information portal. It is not the Casinorocket casino itself, and our team has no access to customer accounts, betting records, deposits, withdrawals or identity checks.
That separation matters when a query involves money or personal information. We cannot complete verification, locate a transaction, reset a password or approve a withdrawal. The operator handles those tasks through its own platform and support channels.
Contacting us about an account will therefore add another step rather than speed up the original request. For an active transaction, use the relevant option inside the operator's platform first and keep any reference number supplied by its support team.
Our email and response time
For editorial questions, corrections and website feedback, email [email protected]. Please include the page address and a clear description of your query so the relevant part of the team can respond without unnecessary back-and-forth.
| Type of enquiry | What to include | Expected response |
|---|---|---|
| Editorial correction | Page URL, statement in question and supporting context | Within 48 hours |
| Responsible gambling information | The type of guidance or support resource you need | Within 48 hours |
| Website or accessibility issue | Page URL, device and a description of the problem | Within 48 hours |
| Player account | Use the operator's own support channels instead | Account support pathway |
Our response time covers acknowledgement of your message, not the completion of every request. A correction may require editorial checks, while a broader website request can involve technical work.
Getting help with a Casinorocket account
Account assistance is handled by the operator through its own support channels on its platform. Its live chat is available 24/7, making it the most direct route for questions about registration, deposits, withdrawals or account access.
For crypto play, keep your identity documents ready because verification must be completed before BTC deposits and bets are permitted. If a withdrawal requires further checks, respond promptly to requests from the operator and keep copies of the documents you submit.
Escalating a complaint
Start with the operator's own complaint process so it can review the transaction, verification decision or service issue directly. Include dates, relevant reference numbers and a concise account of what happened. Keep copies of correspondence for your records.
If the matter remains unresolved, follow the escalation route supplied by the operator. Our editorial team cannot adjudicate complaints, issue refunds, reverse transactions or compel the operator to take a particular action.
Responsible gambling support
Gambling should remain entertainment rather than a financial plan or an obligation. If it starts affecting your budget, mood or daily routine, contact GamCare or call the National Gambling Helpline on 0808 8020 133, which is free and available 24/7.
You can also use BeGambleAware for confidential support, or GamStop to self-exclude from licensed gambling sites. Blocking tools such as Gamban and BetBlocker can help you create distance from gambling sites. Access to gambling services is restricted to adults aged 18 and over (18+).
This page provides information and marketing support only. We are not a gambling operator, bookmaker or organiser of betting activity. Access to this content is limited to people aged 18 or over (18+). Free, confidential help is available through BeGambleAware.org.